GlowNess Terms of Service

By accessing, browsing, or purchasing from GlowNess, you agree to the terms below.

1. About GlowNess

GlowNess is an online store offering beauty tools, skincare accessories, hair-care tools, makeup accessories, beauty organisers, and related self-care products.

2. Product Information

We aim to provide clear product images, descriptions, specifications, pricing, and usage information.

Colours, packaging, or minor product details may vary slightly depending on device display, manufacturing batches, or supplier updates.

Customers should review the product description and available options before placing an order.

3. Pricing

All prices shown on the website are displayed in Indian Rupees (₹) unless otherwise stated.

Prices, discounts, promotional offers, and product availability may change without prior notice.

4. Orders

An order is considered successfully placed once checkout is completed and an order confirmation is generated.

GlowNess may cancel or contact the customer regarding an order in situations including:

• Product unavailability
• Incorrect pricing or product information
• Payment issues
• Incomplete or incorrect delivery information
• Suspected fraudulent activity

If a prepaid order is cancelled by GlowNess, any eligible refund will be processed according to our Refund & Return Policy.

5. Shipping & Delivery

Estimated delivery times shown by GlowNess are estimates and may vary depending on location, courier availability, weather, holidays, or other circumstances outside our direct control.

Tracking details are provided where available after dispatch.

6. Customer Information

Customers are responsible for providing accurate:

• Name
• Mobile number
• Email address
• Complete shipping address
• PIN code

GlowNess may not be responsible for delivery issues caused by incorrect information submitted during checkout.

7. Cash on Delivery

Cash on Delivery may be available for eligible orders and serviceable locations.

Availability will be shown during checkout where applicable.

8. Returns, Replacements & Refunds

Returns, replacements, cancellations, and refunds are handled according to the current GlowNess Refund & Return Policy.

Customers should review that policy before ordering.

9. Product Use

Customers should follow the instructions and care information provided with each product.

Beauty and personal-care tools should be used appropriately and hygienically.

GlowNess is not responsible for damage caused by misuse, improper handling, or use contrary to product instructions.

10. Website Content

GlowNess website content, branding, graphics, written material, and original design elements may not be copied, reproduced, or commercially used without permission where legally protected.

11. Third-Party Services

GlowNess may use third-party providers for services including:

• Payments
• Shipping
• Order tracking
• Website functionality

Their services may also be governed by their respective terms and policies.

12. Website Availability

We may update, modify, discontinue, or temporarily restrict parts of the website when required for maintenance, product updates, security, or operational reasons.

13. Promotions

Discount codes and promotional offers may have individual eligibility requirements, expiry dates, minimum order values, or other conditions.

Offers cannot necessarily be combined unless explicitly stated.

14. Contact

For questions about these Terms or an order, please contact GlowNess through our Contact Us page.