Shipping policy

GlowNess Shipping Policy

GlowNess aims to make order delivery simple, clear, and trackable.

Delivery Time
Most orders are expected to arrive within approximately 4–7 working days after dispatch, depending on the delivery location and courier serviceability.

Delivery times are estimates and may occasionally be affected by holidays, weather, courier delays, high-order volumes, or other circumstances outside our direct control.

Shipping Charges
GlowNess offers FREE shipping on eligible orders of ₹999 or more.

For orders below ₹999, any applicable shipping charge will be shown during checkout before payment.

Order Processing & Dispatch
Orders are prepared and processed before dispatch. Once your order has been shipped, tracking details will be provided where available.

Order Tracking
After dispatch, customers can use the tracking information provided by GlowNess or visit our Track Order page.

Tracking updates may sometimes take a short time to appear after the courier receives the shipment.

Cash on Delivery
Cash on Delivery may be available for eligible orders and serviceable PIN codes. Available payment options will be displayed during checkout.

Incorrect Address or Contact Details
Customers are responsible for providing an accurate delivery address, PIN code, email address, and phone number.

GlowNess may not be responsible for delays or failed deliveries caused by incorrect or incomplete information submitted during checkout.

If you notice an error in your shipping information, contact us as soon as possible. Changes may not be possible after an order has been dispatched.

Failed Delivery Attempts
If delivery cannot be completed because the recipient is unavailable, unreachable, or refuses the shipment, the courier may attempt redelivery or return the parcel.

Additional shipping charges may apply if a returned shipment needs to be sent again.

Delayed or Missing Orders
If your order appears significantly delayed, please contact GlowNess with your order number so we can help review the tracking information.

Damaged Packages
If your product arrives damaged, defective, or incorrect, please follow the instructions in our Refund & Return Policy and contact us promptly with clear photos or videos.

Need Help?
For shipping or delivery assistance, contact GlowNess through our Contact Us page with your order number and relevant details.