Refund policy

Refund and Return Policy

GlowNess wants customers to have a safe and clear shopping experience.

Return Eligibility:
Returns or replacements may be accepted only if the product is damaged, defective, or wrong item is delivered.

Return Request Time:
Please contact us within 24 hours of delivery with clear photos or videos of the product and packaging.

Non-Returnable Cases:
Returns may not be accepted if:
• Product is used
• Product is damaged after delivery
• Original packaging is missing
• Return request is made too late
• Customer ordered the wrong product by mistake

Replacement:
If your request is approved, we may offer a replacement depending on product availability.

Refund:
Refunds, if approved, will be processed to the original payment method or as per store policy.

Support:
For return or refund help, contact GlowNess support with your order number, product photos, and issue details.