Refund policy

GlowNess Refund & Return Policy

GlowNess wants every customer to have a clear and confident shopping experience. Please read the conditions below before requesting a return, replacement, or refund.

7-Day Return Window
Eligible products may be returned within 7 calendar days of delivery. To qualify, the product must be unused, unopened where applicable, in its original condition, and returned with its original packaging and accessories.

Damaged, Defective or Wrong Product
If you receive a damaged, defective, or incorrect product, please contact GlowNess within 24 hours of delivery with your order number and clear photos or videos of the product and packaging.

After verification, we may offer a replacement or refund depending on the situation and product availability.

Beauty & Hygiene Products
For hygiene and safety reasons, beauty tools or personal-care products that have been used, opened, washed, or otherwise used on the body cannot normally be returned unless they were delivered damaged, defective, or incorrect.

Returns May Not Be Accepted If:

  • The return request is made more than 7 days after delivery.
  • The product has been used, altered, washed, or damaged after delivery.
  • Original packaging, accessories, or included items are missing.
  • A hygiene-sensitive product has been opened or used.
  • The product was damaged because of improper use or handling.

Change-of-Mind Returns
An eligible unused product may be requested for return within 7 days. Return shipping charges for change-of-mind returns may be the customer’s responsibility.

If GlowNess sent the wrong item or the product arrived damaged or defective, reasonable return/replacement shipping costs will be handled by GlowNess where applicable.

Refunds
Once an approved return is received and inspected, we will notify you about the refund status.

Approved refunds will normally be processed to the original payment method. Processing time may vary depending on your bank or payment provider.

For Cash on Delivery orders, approved refunds may require bank or UPI details from the customer.

Replacements
Where appropriate, GlowNess may offer a replacement instead of a refund. Replacements are subject to product availability.

Order Cancellation
If you want to cancel an order, contact us as soon as possible. Cancellation may not be possible once the order has already been processed or dispatched.

How to Request Help
Contact GlowNess through our Contact Us page and provide:

  • Order number
  • Product name
  • Description of the issue
  • Clear photos or videos where relevant

Our team will review the request and provide the next steps.