Privacy policy

GlowNess Privacy Policy

GlowNess respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, why we use it, and how it may be shared when you visit or purchase from our website.

1. Information We Collect

When you browse our website, place an order, contact us, or interact with GlowNess, we may collect information such as:

  • Name
  • Phone number
  • Email address
  • Billing and shipping address
  • Order and transaction information
  • Products viewed or purchased
  • Customer-support communications
  • Device, browser, IP address, and website-usage information
  • Information provided through forms, reviews, or other website features

2. How We Use Your Information

We may use your information to:

  • Process and manage orders
  • Arrange delivery and shipping
  • Send order confirmations and tracking updates
  • Provide customer support
  • Process returns, replacements, or refunds
  • Prevent fraud and improve website security
  • Improve our products, website, and shopping experience
  • Communicate important service or policy updates
  • Send promotional communications where you have provided consent or where otherwise permitted

3. Payments

Payments may be processed through third-party payment providers.

GlowNess does not directly process or store complete sensitive payment-card information when those details are handled securely by the applicable payment provider.

Payment providers may collect and process information according to their own privacy and security policies.

4. Sharing of Information

We may share information only where reasonably necessary with service providers that help operate the store, including:

  • Shopify and ecommerce technology providers
  • Payment processors
  • Courier and delivery partners
  • Order-tracking providers
  • Customer-support providers
  • Analytics and website-performance services
  • Other service providers required to fulfil or support your order

These third parties may process information according to their own applicable privacy policies and legal obligations.

GlowNess does not sell customer personal information to advertisers.

5. Cookies & Website Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning correctly
  • Remember shopping-cart information
  • Understand website usage
  • Improve performance
  • Provide relevant marketing or analytics where permitted

You may be able to control certain cookies through your browser or available cookie/privacy settings.

6. Marketing Communications

If you subscribe to GlowNess emails or promotional communications, we may send information about:

  • New products
  • Offers and discounts
  • Beauty tips
  • GlowNess updates

You can unsubscribe from marketing emails using the unsubscribe option provided in those communications.

Transactional messages relating to your orders may still be sent when necessary.

7. Order & Customer Support Information

If you contact GlowNess regarding an order, product, delivery, return, or payment issue, we may use the information you provide to investigate and respond to your request.

For faster support, we may ask for your order number and other information needed to verify the order.

8. Data Retention

We may retain order, transaction, support, and account information for as long as reasonably necessary to:

  • Complete orders
  • Provide customer support
  • Maintain business and accounting records
  • Resolve disputes
  • Prevent fraud
  • Meet applicable legal or regulatory requirements

Information that is no longer reasonably required may be deleted or anonymised where appropriate.

9. Data Security

We use reasonable administrative and technical measures, together with the security features of our ecommerce and payment providers, to help protect customer information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your Privacy Choices & Rights

Depending on applicable law, you may have rights regarding your personal information, which may include requesting:

  • Access to certain personal information
  • Correction of inaccurate information
  • Deletion of eligible information
  • Withdrawal of certain consent
  • Information about how your data is processed

Some information may need to be retained for legal, accounting, fraud-prevention, or order-related purposes.

11. Third-Party Links

Our website may contain links to third-party websites or services.

GlowNess is not responsible for the privacy practices or content of websites operated by third parties. Please review their privacy policies separately.

12. Changes to This Policy

GlowNess may update this Privacy Policy when our services, website features, business practices, or applicable requirements change.

The latest version published on our website will apply.

13. Contact Us

If you have questions about this Privacy Policy or how GlowNess handles your information, please contact us through our Contact Us page.